What is this store’s return and exchange policy?
Returns are not accepted.
Do you accept orders placed outside of the US?
We sure do! I love my international clients!
How long will it take for my order to be processed?
Orders are processed and labels are printed within seven business days of receiving the order payment. Often shipping is within 3 days but we state seven days in case of incoming pre-orders that are large volume, inclement weather, or illness of employees. Saturday, Sunday, and holidays are not considered business days. Refunds are not possible simply because a client does not read the order processing time frame information. We apologize for any inconvenience this may cause but a lack of reading on your part does not constitute a refund on our part.
Can I cancel my order after placed?
No. Once we receive your order, it is considered in process. We are not able to cancel and refund the same way Amazon or other big box stores do. Every sale is valuable to us and we count on every order placed to keep our business running. If we need to refund one item that we didn't have, we absolutely will refund that item. But, we are unable to cancel orders simply because you changed your mind; nor can we cancel entire order just because one piece is unavailable. We are not permitted to do that for our fabric companies either when something isn't available on our purchase order.
How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 7 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 1 and 2 weeks.
Do I have to pay sales tax?
Only residents of the state of Illinois will be charged sales tax. The rate for our business location is 8.75% and is subject to change based on state and local laws.
How do I pay for my order? Is it secure?
Our checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, our website has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal’s secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.
Do I really get a human when I call The Fabric Cobbler?
Yes you absolutely do. If you call Scarlett’s cell phone, you will get a response from Scarlett. The only time she does not answer is if she is completely unavailable due to a meeting or another phone call. When she is traveling to a marketing event, the staff will answer the shop phone but Scarlett carries her cell phone everywhere and is readily accessible to customers. If you are international, please try to look at the time zone differences. Scarlett is in the Central Standard Time Zone and puts her phone on silent at the latest at one a.m. but sometimes earlier.
Shipping charges add up. Can I get free shipping if I order large quantities?
We apologize for any inconvenience but as a small business, we are unable to offer free shipping promotions as a constant policy. We hope clients will understand that if we were to offer continuous free shipping as a policy, we would have to raise prices significantly to accommodate that.
Below are shipping rates for our website:
We will contact you if for some reason your order is vastly different on shipping costs than the table below.